Aug 10, 2009 11:36 AM
1906 Views
I have taken a broadband connection (bangalore) from Airtel in November 2008 with 256kbps unlimited plan @ Rs. 750p/m. The speed is good floating around 200kbps and the connection is reliable. I used to download even movies over the weekends. Everything went well till May 2009.
Since I am getting married and had to shift to the new address. I requested for the termination of my connection, thinking that I can go for new connection at the new address. There it starts pain in the . Some one from Airtel called me and asked me whether they can shift the connection to the new address. He also promised me about waiver in the installation fee (Rs. 500/-) at the new address. I agreed for the same and told them to shift it to the new address.
The connection is ready at my new address after 3 or 4 repeated calls to the customer care.It worked very well for two days. It stopped working on third day, when enquired , customer care guys told me that the connection is terminated.
When asked about the reason, since I had placed a request for termination they have terminated it seems ignoring their own executives shifting request inspite the connection has been shifted to the new address. Alashhhhhhh What a communication gap between the two departments in the same company!!
I should say no one beats them in this..
Inspite of my several requests through mobile/email they ignored and refused to activate the connection. After a month they repsonded me saying they could give a new connection, because it is difficult to reactivate the terminated connection. On 24th July, one of their executive collected photo, ID proof, address proof from me and filled the fresh application form. Ideally the connection has to be given in 7 working days. Its now almost a fortnight now, no one even responded. When I enquired about the application status with the customer care (080-44444121), they said there is no record my application at all.
See the idiocracy of these people.
After reading all these do you think I should still stick to these guys. Na. I won't.
Best part is I had retained their modem and telephone with me. :)
