PAY TO GET BULLIED & TAKEN FOR A RIDE. Review on Airtel Broadband

Please dont go on words, these people can get very ugly..I fought till last moment, and won, but very few people will go that way :

1) I had

subscribed to a broadband line from Bharti Airtel in the month of September 2008.

2) At the

time of subscription, I was promised that I would be able to change my scheme

any time I want, by calling Airtel customer care, and the appropriate changes

to underlying plan shall be made.

I was also promised that in case

of any grievance, I can follow a chain of ‘Subscriber Grievance Mechanism’

advised in your bill statement, and the issue will be resolved promptly.

3) The following is the deficiency in service from your

department:

a) My

request of change of plan for Dec 2007, did not result in removal of previous

plan’s billing criterion, resulting in abhorrent overbillingfor all the

days there after, up until my line was disconnected eventually.

b) Even

after reporting the problem numerous times and following it up with many

people, nobody from your department could fix the problem, and the bill

meter kept running as per previous scheme, although your new bills showed new

rental.

c) **Nobody came from your

department **– to rectify the problem - while it was happening, even after

many reminders from my end.

d) While all objectionable usage

log starting 4th Dec, show constant DSL usage for 24 hours in a day,

some even go to the extent of showing 144 Hours use in single day.

4) Following are the problems I am facing due to the above

deficiency:

a) Due to

non-removal of Static IP at your end, the plan change on 4th December resulted

in incorrect over billing of 24x7 broadband constant usages for next 35 days in

your system. The bill adds up to Rs. 27, 162(Twenty Seven Thousand One Hundred

Sixty Two).

b) Even after my complaints, the

billing continued till the line was physically disconnected till the last

day, and piled up further.

c) I am facing calls on regular

basis, to cough up the amount, even after the entire department has agreed that

the problem lies at their end.

5) Following are the details of my efforts to inform about

this grievance in the past to which there is no resolution:

a) Date : 3 Jan 08    Complain Number : 3016782 , based on over

billing enquiry.

b) Date : 8 Jan 08    Complain Number Followup from me : Mr

Kunwar

c) Date : 9 Jan 08    Complain Number Followup from me : Mr

Chandramani

d) Date : 11 Jan 08  Complain Number : 3152902 (Ms Pooja Gupta) Complain Number :

244713 (Ms Pooja Gupta) – Request To Disconnect

e) Date : 24 Jan 08  Complain Number : 3349740 (Mr Santosh , Mr

Ramashankar)

f) Date : 8 Mar 08    Complain Number : 4444898 (Ms Neha)–complaint

V

g) Mail to Nodal Office on March

8    Talked to Mr.Nikhil & Mr.Aditya

, who insisted I pay the bill.

h) Mail to Appellate Office on March 16