Sep 20, 2012 11:24 AM
2606 Views
After you have used an unlimited broadband plan and for any reason,
such as a temporary break you need reactivation the Airtel sales perso
n immediately arrives to sweet talk you into accepting a limited plan that turns out to be a rip
off for you and a money making scam for Airtel. The sales chap will
offer a limited plan prepaid for 5 months and a "free" 6th month, a
nd make the upper limit of 6 GB free at higher speeds sound as if i
t is the same thing that you were using earlier and no additional co
st to you.
Once you have fallen for this spiel, the activation will take place
very fast and the prepaid bill of a few thousand appears post haste! Very soon you realise that the 6 GB usage gets over in a we
ek despite the fact that your internet usage is the same as it was
in the unlimited plan- then a notice comes to you on line that herea
fter you will be charged 0.20 paise(only the sales chap says) for eac
h MB you use.Now comes the twisting of the knife into you- every internet page that you deliberately or willy- nilly access adds to your usage and I am certain that the meter or
whatever device Airtel uses to total your usage is rigged to make huge intern
et usage by you in that month. Calculated @ 0.20 p, the many GBs th
at Airtel says you have used( and you have no way of this being correct) prod
uces a bill that is at least twice what you were paying in the unlimited plan- there is no speed advantage in any case. So you
know that you have been had. Your calls to that sales chap and later to customtakeouter support and 121 produce no answers and all t
he while your bill goes on inflating or you stop your internet access
!! Unless you decide to take pro-active steps all your pleas to Airtel for this unfair plan and exhorbitant bills get no results. This thing happened to me and I had to stop Airtel
Service after two months though I had prepaid for 6 months.
I refused to pay their pending bills for broadband over-usage because
they already had my money paid up for 6 months. Now they threaten
recovery by legal means- this is the height of looting the customtakeo
uter.I have however kept all records of e mails exchanged with Airtel
and can produce evidence that Airtel offers limited plans that are not only u
nfair but a means of cheating and then obfuscating- no less than a d
ozen Airtel people have been in touch with me and have offered no plausible explanation. We need to keep all hard evidence when dealing
with the likes of Airtel.
So I say again DO NOT ACCEPT AIRTEL LIMITED BROADBAND PLANS and if you feel for my plight and the way I have been cheated boyc
ott Airtel and go for an ISP that will not cheat as blatantly as Ai
rtel
