Please go see the below mails that was sent by me to Airtel and replied by airtel.
Hi Airtel
Am totally dissatisfied with Airtel broadband service
Landline: 044 42801835
I am in 4 MBPS plan. I am getting 4 mbps speed as promised but my upload speed sucks. its less than 250 kbps. I should be getting 1/3 of my download speed as my upload speed. i should be getting near about 1 mbps downlaod speed or atlest 900 kbps but most of the times I get only 200 kbps or 250 kbps. i work from home most of the days i need to upload and send some documents to my office regularly i got 4 mbps plan bcoz my broadband usage is high/ i am not getting value for the money I am paying
i am totally tired. i have drafter mails , I also contact your tech support ( worst service ). i used airtel broadband for nearly 5 years. i never had such a pain. last time when I called ur tech support they blindly said that they do not support upload speed ( ref no: 43245160 ). they didnt have the common sense to understand my problem. even if I get 0 kbps as upload speed. they will blindly say that they dont support uplaod speed.
I am not asking for 3 mbps or 4 mbps upload speed.
i just need 1/3 of download speed as upload speed. i had the same problem 1 week before. they recreated my profile at the exchange and after that my upload was 850 kbps. so it is not my problem. its Airtel problem.
if u cannot fix it. let me know. I will my cancel my broadband connection.
NOTE: I HAVE ATTACHED THE SCREEN SHOT OF MY SPEED TEST RESULT
Reply sent by airtel:
Dear Mr. Vimal Kumar,
Thank you for writing to our Appellate Desk at Airtel.
With reference to your e-mail dated 19-Feb-2011, you have expressed concern regarding the services of your Airtel fixed-line 044-42801835.
With further reference to your below mail and as per the telephonic conversation you had with Ms. Shashikala hope you have been clarified your concern regarding the slow browsing and we wish to inform you that as per your plan ¿Impatience 1399 DSL Combo (4 Mbps/256Kbps)¿ you would be able to browse at 4Mbps of browsing speed.
We seek your co-operation in this regards.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Regards
Appellate Officer
--NOTE: The above mail does not have any info abt my problem
AGAINT I SENT MAIL ON FEB 22ND
Hi
Thank you for your mail.
i remember that u called me on 21st of FEB 2011 and said that there is know problem in my speed. And also no problem is found.
Please check the screenshot I have attached. And check the speed what I am getting.
I am in 4 Mbps plan
Check the upload speed and download speed in the result
I spoke to Airtel tech support on 198 number
But I am getting only 0.12 Mbps upload speed
Do u still want to accept that there is no problem.
The below mail that was sent from u (Shashikala E | Appellate Authority ) does not have any information about the problem
U just reminded about my broadband plan in that mail. I don't need that
NOTE: To attach this screen shot I took 2 min's.
Regards
Vimalkumar.R
Mail sent by me on 23rd feb 2011
Hi
I spoke to APPELATE team this morning
They just did exactly same like what a normal customer care executive will do
APPELATE team member said that he will send the tech to my home
He said he is not aware about the technical problem
I will explain you what is my problem:
------------------------------------------------------
My download speed is 4 Mbps = 512 kbps download data transfer rate: (ie
4x1024/8 = 512 kbps download transfer rate )
Again and again I am saying I do not have any problem with Download speed. My
downlaod date transfer rate is always between 400 to 450 kbps. I am happy with
that
But my problem is the upload speed.
My upload speed is only 100 or 250 kbps ( plz plz plz understand 100 to 200
kbps is not upload data transfer rate. its just the upload speed.)
So if we do a calculation for upload date transfer rate it is: 250 kbps = 0.25
Mbps. So as per above calculation like what we did for download. The same
calculation is applicable here also i.e 0.25x1024/8 = 32 kbps.
So my upload date transfer is only 32 kbps
Finally the ratio is like this : My Download date transfer rate is 512 kbps
and upload data transfer rate is 32 kbps
As per Airtel's commitment upload date transfer speed is 20 to 25 %
of download date transfer speed
for 4 Mbps connection the download data transfer rate is 4x1024/8=512 kbps.
So if u take 25 % of the above speed i.e 512x20/100 = 128 kbps ( plz remember
128 kbps is upload date transfer rate )
So if I want to get 128 kbps as upload date transfer rate. My upload speed
should be 1 mbps. only then the upload data transfer rate will be 128 kbps. ie
1(mbps)x1024/8= 128 (similar calculation as we did for download data transfer
rate)
Every time when I log a fault. Everybody are misunderstanding that am expecting
a upload date transfer rate of 1 mbps.
But ur assumption is wrong. I am expecting only 128 kbps of uplaod data
transfer rate.
But I am getting only 25 to 30 kbps as upload data transfer rate.
Whom ever is reading this mail. should be able to understand my problem. If
still ur not able to understand I do not have any words to express.
Regards
Vimalkumar
again I sent mail on 1st march 2011 ( there are mail mail I send in between feb 19th and march 1st) but am not able to past all the mail's in the review
Mail sent by me in 1st march 2011
Hi Airtel
I really doubt is Airtel really capable to fix the problem
Am totally sick
My stupid problem is still not fixed
My Land line number: 044 42801835
My upload speed is 0.25 kbps (this is upload speed not data transfer rate)
i get 0.25 kbps only if I am lucky. or else the upload speed will be 0.06 kbps (which is of no use)
Am getting download speed of 4.2 Mbps and download speed is always less than 0.25 kbps
what the hell is this.
whom ever reading this mail dont cal me and say that there is no problem
If u do not know the upload and download calculation plzz go the below mail and understand the problem and cal me back.
Am not going to cal 121 or 198
Already I called 100 times
Bcoz even appellate team is not able to fix the problem.
So I dont have hope on 198 complaint desk.
NOTE: WHOME EVER IS READING THIS MAIL CAL ME AFTER UNDERSTANDING THE PROBLEM. DONT JUST CAL ME AND SAY THERE IS NO PROBLEM AND WE DO NOT SUPPORT UPLOAD SPEED. IF U WANT TO KNOW THE DOWNLOAD AND UPLOAD CALCULATION. PLEASE GO THRU THE BELOW MAIL.
I WILL NOT PAY MY BILL TILL MY PROBLEM IS FIXED. I AM READY TO FACE ANY CONSEQUENCES.
If its once or twice I can understand that its quite common in having problems in internet connection.
But I have this stupid problem for months together.
My interview is scheduled for tomo ie 2nd of Mar 2011
Am not able to upload my documents now
For gods sake fix my stupid broadband problem
I have chain of all the mails send by me and replied by you (Airtel)
Right from the day one 1 I had problems
If you don take efforts to fix my problem
Trust me am going to put these chain of mails in all possible consumer complaints websites
Cal me on my mobile number: 90030 88880
Becoz of Airtel am totally stressed am not able to upload any of my documents today which is very important for my tomorrows interview.
Can Airtel give me a job.
If my interview is affected bcoz of this. Trust me am going to file a case against Airtel. Am going to submit all the proofs.
AIRTEL BROADBAND SUCKS
I WANT MY PROBLEM TO BE FIXED
Thank you
R.Vimalkumar
