Dec 26, 2007 05:58 PM
3762 Views
(Updated Dec 27, 2007 10:32 AM)
Lessons learn after using AirTel broadband for more than 3 years. Hope the follwoing points help you if you land in any dispute with AirTel billing. I am compliling these suggestions after talking to few good friends of mine, who had worked for AirTel.
without your knowledge, raise another, why you were not informed of the solution. Do NOT be lazy. In the end, it will be you who will suffer.
Always ask for a documented proof, be it a letter, email or SMS. If the customer care (CC) person calls you to inform you that your issue is resolved, ask him to send an email or SMS or any kind of documented proof.
Never trust any CC (customer care) guy. Note down the CC person's name and date/time of your call. You may need this in future.
If possible, record your each call with CC. You can record on ur cell phone, landline or try talking on speaker phone with your computer mic ON. Always have record of your conversation.
Safest broadband plan is Unlimited download plan (Rs 700 and Rs 999), if you can afford it. If you cannot, check your usgae statistics online in every 2-3 days.
- Find someone who works in AirTel. Your problems will be resolved faster.
For time based or download based plans
Always shut down your modem when not in use. If you do not shut it down, the data packets are getting exchanged, just for the status of modem and PC. And this exchange of data is COUNTED.
- If you are not browsing or downloading anything, shut down your modem. An idle browser is sending data packets to the server and this is counted as DOWNLOADED DATA.
Most Important
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Unluckily, if you land in any bill dispute, track it regularly and try to settle it /get waiver approved (note that stress is on approved, without approval the waiver is useless) within 60 days of your first complaint. After two months, AirTel forwards the complaint to the legal department and then nothing could be done. You may endup paying the full disputed amount.
Please feel free to add any suggestions from your experiences. Also, feel free to forward these tips to your friends.
