Nov 15, 2015 04:43 PM
4957 Views
I have been using a AIRCEL SIM, since 2011, which was a prepaid connection earlier, everything was fine, expect a few incidents of deducting amount without my knowledge in the pretext that I had subscribed for Value added services, which I never opted, but when I registered a formal complaint, they refunded the amount immediately in the very next day.
Now it seems, again AIRCEL C.C.E have started the same business of underestimating the customers and annoying the customers with different approach. Let me tell my worst experience I had solely because of AIRCEL C.C.E CHENNAI, Last month when I went to replace my PREPAID AIRCEL SIM( because it was old and gave some trouble when I put it in a new SMART PHONE), the customer care executive in the KILPAUK AIRCEL- EXCLUSIVE SHOWROOM, demanded Rs.261 for SIM replacement and gave an offer of switching to POSTPAID plan of Rs.149 for premium customers, though I was not convinced with it, she persisted on it, at last, I accepted and gave the necessary documents for ID proof and gave the local address for verification. I, clearly mentioned that, I have shifted from the then given annanagar address and gave the present address of egmore for the address verification, but the AVS team had sent the person to previous and reported Address verification failure status, then they blocked all my calls. When contacted the customer care executive asked me to go to the AIRCEL Showroom again and make amends, after that with hardship, I visited the showroom, to my shock surprise the customer care executive demanded Rs.500, for the address shift, which I paid and got the receipt for it. He released the connection immediately and told that soon a person will come for verifying the address and committed that everything regarding the POSTPAID new Connection will be fine thereafter, but to my great disappointment the next day the AIRCEL AVS- BACK END, team blocked the SIM, when I contacted the C.C, to add salt to the wound they asked me to go the AIRCEL Showroom again to sort it out, bearing all the mental and physical agony caused
by the AIRCEL C.C.E, I once again visited the show room, but the C.C.E was never serious about solving my problem which I suffer solely because of them, the C.C.E replied without any concern, that the AVS person will come the next day for completing the process,
but, now it's already a week over, no one has come to verify the address.Due to this issue I have endured many financial loss as well as mental agony, as my number is not available for the needy people in time and for my personal needs too.
LAST BUT MOST EFFECTIVE LINE WHICH MADE TO TAKE ACTION AND RESTORE MY CONNECTION >Finally I have no other option but to approach the TRAI and Media(My family friend is a correspondent in a reputed PRINT MEDIA ORGANISATION)to get Justice for dreadful EXPERIENCE
KINDLY ALL PEOPLE THOSE WHO ARE GOING TO GET A POSTPAID CONNECTION BE VIGILANT AS THE CUSTOMER CARE EXECUTIVES OF AIRCEL MAYLAND YOU IN TROUBLE
