Jan 21, 2016 10:09 PM
15789 Views
An error on my part in selecting the date of travel resulted in me being charged the penalty despite bringing it to the notice of the Air Pegaus India immediately! Understand charging fees/penalty for date/time change requests.
If it suited the need of the customer but in my case it was an error and the only response received from the airline representatives was "We understand you selected the date by mistake but the airline rules demands that we charge a penalty to correct the date Rs.1500/- for a Rs.2250/- ticket(4 tickets).
Despite repeated STD calls and mails it was conveyed the airline rules prescribe we charge you! Ofcourse I paid the money but it is also going to be the last time I travel with you and every time I hear your name I will state this incidence.
