Dec 03, 2004 11:20 PM
3645 Views
(Updated Jun 21, 2009 02:03 AM)
I had, by then, lost the energy and the will to complain to anyone. The semi-cooperative staff at New York JFK Air India sent us to another rummy hotel, the Ramada Plaza, which had ?special? rooms for ?Airline Distress Customer? (this term is from a sign on the hotel reception counter). The room was worse than the room in Mumbai and we were shocked at the treatment Air India could give us even in the USA. Because of our 4 day ordeal, I requested Mr. Jehangir Khan to compensate us for a cab ride home from Los Angeles Airport and he claimed that I could send him the receipt for reimbursement. I will once I get over my horrible jet lag. Our time is valuable and this ordeal has caused us a lot of discomfort, agony, frustration and monetary losses. I am waiting for a personalized response to this complaint from Air India, to see what they will do for us.
