| I was flying from Colombo to Bahrain via Sharjah with my 8 weeks pregnant wife. Firstly, the flight from Colombo to Sharjah was delayed for about 4 hours which led in missing the connecting flight to Bahrain. Any normal airline would at least provide passenger with correct information. At Sharjah airport(which is another part of terrible story), none of the staff had clear information. The pathetic level of customer care was seen particularly by "Help Desk". I was even given an answer by staff on the desk upon asking when is the next flight "any when!". There was nobody present at the desk to reserve us a Hotel even. After going around like headless chickens, I found out that the flight would be in the same evening at 5:50pm. I was told that no need to get new boarding pass you will fly on the same boarding pass. At around 5pm, after sitting on chairs at Sharjah airport in miserable and uncomfortable environment, I was given another news. That the flight is actually full and we will be given 2nd priority if the passengers from connecting flight miss this connection. I even noticed that there were passengers who bought this flight on same day, were told by the staff to just "wait and we will call you" meaning they were not let to stand in the queue for boarding. This clearly shows the mentality of the airlines where they have made their money and let the poor people be as stand by. After me literally begging the boarding assistant and explaining him my wife situation, he let us go on the plane and luckily, our luggage was also gone through to be on the plane. I appreciate the help of the guys, but this should not have happened in the first place. It was not my fault that the flight was delayed from Colombo. Even the pilot admitted that it was out of their hands. At least offer us a free meal for goodness sake! The general views of public about airline and Sharjah Airport were quite obviously true. Also, the aircraft is not up to the scratch with other competing airlines in region like Gulf, Oman, Saudia etc. There is clearly a hopeless attitude prevailing throughout this airline management. My first and last ever experience of Air Arabia! I hope I get a refund because I am happy to prove each and every incident that happened in this episode.
