Exercise caution while purchasing Advanta cooktop. Review on Advanta Double Decker Designer 4 burner Cooktop

It was quite unfortunate that I bought Advanta Double Decker Designer 4 burner Cooktop (Sparkle) from Stufa Manufacturing Enterprises, Udyog Vihar, New Delhi in the month of January 2014. It has been a bitter experience all in all so far and the correction in the product has yet to be done.

I had placed the order (January 21) directly to Stufa over the phone and email having seen the product on one online shopping website. There was a commitment of quick delivery, quality product and prompt after sales service by the Regional sales head of the company (5 yrs warranty on burners). However, the product was delivered as late as 1 week (January 31), the quality was compromised with huge lag in the after sales service to correct the problems. The problems are still present and unattended even after good number of reminders later.

Issues in the product that were reported to Stufa team on the day of delivery itself:

1. Two bolts missing in the back burner

   
   




2. The same back burner not operational at all

   
   




3. Front burner had some problem in the flame

   
   




4. Auto-ignition had some problem

   
   

The company responded late after several reminders and sent one service guy (February 17). He could not do much to correct all the problems. That was the last time when they provided their ‘after sales service’. Reminded the company regional head and escalated the issues to the director level several times (February 17 through March 19). Even warned them that I would take apt actions against the company for not adhering to their initial commitment of quality and service but to no avail. The regional head sent an SMS offering the replacement of the faulty product (March 19) which never took place. Continued asking for the action plan for the replacement but got no response (March 19 through April 3). Surprisingly and shockingly, the company director eventually concluded by emailing me (April 3) “You may go ahead with any of the option you want ! ” in response to my reminders and warnings.

Thought I should share my experience I had with Stufa team and their Advanta cooktop product to make everyone aware. Also intend to advise the forum here to exercise caution while dealing with Stufa and double check their commitment over quality, responsiveness and service prior to getting in a relationship with them.