Aug 19, 2016 02:46 PM
1981 Views
I have recently bought an Acer laptop less than 1 month ago. I was unable to log in to the internet(wifi). I called the tech support line, and was unable to get the help I needed. First of all, I am in no was a person of prejudice, but I could not understand the support tech, and she could not understand me. So she got another person to speak with me, which was of no use, again the same problem, neither one could understand what was being said. Finally I was given a number for a "higher" tech support team member. He was easier to understand but had no idea how to handle the problem, after trying several different things( none working) he then tells me that I will have to pay a fee to have the problem with my laptop fixed. I told him the laptop was less than a month old and if he thought I was going to pay to have this problem fixed he was wrong. I told him I wanted the number for Acer and that I would send the computer back to the company and either get it fixed or my money refunded. He then gives me a number for another support tech( Third number) and I was able to speak with a gentleman who was finally able to fix the problem( and he was of a different nationality). The point I am trying to make is that Acer needs to hire people who have at least "some " knowledge of the product, instead of people who are given a sheet of paper and have know idea how to help with computer problems. I will never purchase an Acer product again. In the short time I have had this lap-top it has been nothing but trouble, but if they at least had a tech team that could help with technical issues, I would not have made up my mind to purchase anything "Acer" again.
