Aug 24, 2020 03:09 PM
15047 Views
Within the GIP mall in Noida, you have options to buy Dell, Acer or HP, from their exclusive stores. I have both Dell and Acer laptops with me, and I will provide you a comparative feedback of both. I bought my Dell laptop way back in March, 2014. Till date, even after 6.5 years, the laptop is working fine with no issues at all. In May, 2019, I decided to buy another laptop, I unfortunately went ahead with Acer despite almost everyone warning me about the poor quality and poor after sales service of Acer. I went ahead with Acer, simply because it was 4-5 K cheaper than Dell's comparable model with same features. Within just 1.3 years, the laptop's adapter is gone, and I am unable to charge my laptop. You won't find replacement adapter easily, on Amazon or Flipkart or any online website. I had bought Acer's 3 years extended warranty, I tried contacting Acer's customer service email Id, but got no reply despite reminding them so many times. Even after escalating it, as per the escalation matrix in the Acer website, there was no reply at all. So, this is the state of customer service of this company Acer. Now, I am working with a 6.5 years old Dell laptop, and am unable to use the new Acer laptop. So, for saving just some 4-5 K, do not go for Acer. Dell is way better than Acer.
