While searching for bus tickets, I came across Abhibus and was initially drawn to their advertised deals. However, upon booking, I encountered several issues that significantly impacted my experience.
Firstly, the user interface felt cluttered, making it difficult to find the specific bus options I needed. The information displayed about individual buses seemed incomplete, lacking crucial details like pick-up and drop-off points, amenities offered, and the bus operator's reputation.
Secondly, the booking process itself was cumbersome. The website frequently glitched, causing delays and frustration. Additionally, the confirmation email with the ticket details arrived much later than expected, which created unnecessary anxiety about the booking confirmation.
Lastly, I had a very long wait time and received ambiguous and useless responses when I tried to get in touch with customer care to ask questions about a small matter.
Overall, while Abhibus might offer competitive fares, the user experience fell short of my expectations. The lack of clear information, a clunky booking process, and subpar customer service left me feeling frustrated and hesitant to use their platform again in the future.
