APC INVERTER : DANGEROUS TO USE IN HOME . Review on APC Inverter

I HAVE PURCHASED APC INVERTER 800  in Sep 2005

Last 2 months we have been hearing some sound and some sparks . On One day we had a big spark in the Main Switch and the whole Appartment went to Dark  and the APC Inverter Went off .  I

I have complained to the APC Inverter Servcies Center  on 13 Apr 2007

Compliant # CI -272208869:

I  was given false promises and finally I was called by one person Srinivas  and he has agreed that and he told me there is no Battery for replacement of APC so APC Would not be able to rectify the same .

I have escalated to the APC Country manager,  Mr Pankaj Sharma,

Pankaj.Sharma@apcc.com . NO REPLY EVEN AFTER WRITING TO MR PANKAJ SHARMA

I AM ENCLOSING THE MAILS .

PL FIND THE MAIL WHICH I HAVE SENT TO CONSUMER COURT PRESIDENT

YOU CAN CONTACT ME

From: Balaji Venkatraman

To: karscdrc@kar.nic.in; ncdrc@nic.in; Pankaj.Sharma@APCC.com

Cc: Robert.J. Johnson; Robert. Johnson; Neil.Rasmussen@APCC.com; complaint@consumergrievance.com; consumerhelp@sify.com; Ellen.Richstone@APCC.com; Emanuel.Landsman; Eswar.Viswanathan@APCC.com; karscdrc@kar.nic.in; Nehal.Dixit@APCC.com; Pankaj.Sharma@APCC.com; Rodger.Dowde@APCC.com; Urooj.Abbasi@APCC.com; srinivas.surapani@APCC.com; mahesh@brand-comm.com; Subodh.Tagare@APCC.com; complaints@mouthshut.com

Sent: Thursday, May 03, 2007 4:25 PM

Subject: Re: Fw: Compliant # CI -272208869: 19 Days: UNABLE TO SERVICE / REQ FOR REFUND

Mail to the Consumer Grivence:

Respected HON’BLE  JUSTICE CHANDRASHEKARAIAH   Sir ,

1. I have the honour to report  and bring forward  to  your notice, about  an serious  False claim of services and fraud  by APC India  on  APC Inverter Products  .

   
   




2. I have purchased the APC Inverter  in Sep 2005 .   I  was told APC would provide the services with in 24 hrs .

   
   

I have launched a Service Compliant on  APC India on 13 Apr 2007 and till date they made multiple promises and commitments  not even turned

1. Due to  the Unservicability of  APC Inverter, I have incurred a heavy loss  of  nearly 34000 Rs  .

   
   




2. Request your good office to take a note of  this incident  by APC India  and also  advice for initiate appropriate action .

   
   

By CC:  Mr Package  Sharma  Country Manager APC India .

Model Number        B i800i

Serial Number:        BB0518000 268

Arman Marketting Servcies

Model Number B i800i

Serial Number: BB0518000 268

Arman Marketting Servcies

Mail2 # By Customer Service Director

cc

Ellen.Richstone@APCC.com, Neil.Rasmussen@APCC.com, Ervin.Lyon@APCC.com, karscdrc@kar.nic.in, Rodger.Dowde@APCC.com, Edward.Machala@APCC.com, Emanuel.Landsman@APCC.com, Eswar.Viswanathan@APCC.com, Nehal.Dixit@APCC.com, Pankaj.Sharma@APCC.com

Subject

Fw: Compliant # CI -272208869: 17 Days : UNABLE TO SERVICE  / REQ FOR  REFUND

Dear Mr  Balaji,

At the ouset let me thank you for buying an APC product. We value and treasure your patronage.

Further, this has reference to the tele talk that I just had with you on the problems being faced in the Invertor available with you.

As personally confessed to you we regret the inconvenience caused to you  and appreciate the efforts taken by you in giving us the feedback in the mail below. We, at APC are proud to have customers like you and, believe us, that  as an organization we strive very hard to support customers,   towards the obligations that we have on product support, as envisaged in the warranty policy. It is unfortunate that in your case the issue  did not meet your  expectations. We regret that.

As explained, we have instructed our Bangalore  office to replace the battaery ASAP after taking an appointment with you.We hope the issue would get sorted to your satisfaction, hereafter.

Thanking you  once agian  for your patronage,

Regards

Urooj Abbasi

Services Director

APC MGE ,

Bangalore.