Issues faced during service of BE650Y-IN. Review on APC Back-UPS BI

I am owning a BE650Y-IN and previously had a BE650Y-IN. I will write about service experience of both. The life of the product as I understand from the service support given is 2 years which is the warranty period. After the warranty period is over, there is no service support for repairing the UPS unit and it has to be thrown.

I owned a BE650Y-IN APC UPS bought in December 2007 to supply backup power to my PC at home. It worked properly for 2.5 years, then I had to replace the battery. It was out of warranty and with much effort I got the battery replaced by the APC service guys in Bangalore. 1 year after replacing the battery the charger in the unit went for a toss and this time I was not able to service it. The unit was out of warranty and the service person told that they can give a refurbished unit at 3/4 the cost of the new unit. I bought a new BE650Y-IN. Once a unit goes out of warranty that is two years after the date of purchase, you can get the battery replaced by paying its price but cannot get the unit repaired by the company.

If any problem arises in the UPS unit after warranty is over, you have to throw the unit. It is now 8 months since I bought the new one and I faced problem with it. I faced problem of insufficient time for the computer to do automatic shut down during battery low. The service guys have taken the unit and replaced it with a refurbished unit. The refurbished unit is giving backup time of 10 minutes whereas the unit in proper working condition gives 20 minutes of backup time. The battery given in the refurbished unit is a used one and the backup time given by the unit will be half or less than half of the new unit. After finding the problem in the refurbished unit with very less backup time, I asked the service guy to use the battery in old unit and got better backup time.

The push button to switch on the unit starts giving problems after 8 months of usage. You cannot get it repaired but have to go in for a refurbished unit during warranty period. APC is making Indian customers face issues during service in warranty period and offers no service after the warranty period is over. The refurbished unit is repaired one and the life of the Battery in the refurbished unit is unknown. Why dont they replace with a new unit during warranty?. Are they not confident of their unit quality. They can make sure that no problem arises during the warranty period as part of the manufacturing process. Why cant they repair the unit, atleast we will be happy that we have the same unit we bought and enjoy the benefits.