Feb 05, 2013 09:41 PM
1847 Views
On 31-Jan-13, ACT broadband had activated my new connection. On 02-Feb-13, there was some issue on their end and I was not able to connect my internet. I called up the customer service and they asked for 24 hours of time to rectify the issue. The issue was rectified on 03-Feb-13 @ around 13:00 Hours, after a two reminder call from my end. Today, 05-Feb-13, I am facing the same issue and when I called up their customer service center, they want another 24 hours to resolve the issue.
From 31-Jan-13 to 05-Feb-13 (Total of 6 Days), due their technical issues, I was not able to connect to internet for complete 2.5 working days. This implies that in a month 40% of the time I will not be using the connection and for which I will be charged. I wanted to raise this issue and file a case in Consumer Forum. I request if anyone of you know the process on how to file a case, please do let me know.
