Nov 20, 2014 03:57 PM
33106 Views
I dont like to really give a bad or a wrong picture of what I have been experiencing. As my title goes, yes these guys are currently exceeding my expectation.
I live in Prashanthnagar, near Nagarbhavi Road(bangalore). the funniest part is that though this a a very well developed area, I dont see any broadband providers except for BSNL.(Literally no one). since the speed from BSNL was not really that great I had to get it disconnected a few years back and did not bother to connect it again. I have been using 3G sticks since then.
Oflate, my Docomo 3G stick started to show what could be like in hell. The service got worse, customer care even worse. People raise tickets and close even before issues are fixed and send a message saying "tried to reach you but couldn't get through". this was seriously getting on my nerves and finally decided not to pay them any more bills and escalated to appellate.well, this is a different part of the story.
this is when I started to look for alternatives and called almost every ISP provider in the city. this is when I realized that I have no options.(shocked to the core). I was quite sure that ACT wouldn't also provide me any service since so other major players were around too. However, just thought to visit their website once to see if I have any luck. unfortunately, my area was not listed in site. not disappointed knowing the fact. again, somehow was not too convinced and called their customer care. they asked me to choose the nearest area and feed the entire address so that their technician can have a look.
about 48hrs gone, shocked to receive a call saying that they can provide me connectivity. I was literally jumping in joy, more for the fact that I can now get rid off docomo. once I accepted to go with it, men came in for application forms and advance payment.(i opted to go with 6months advance. I hope things dont disappoint me). once the advance payment was made, people were flowing at my house. one for the wiring, another for the fitting the junction box and so on.
the connection was set in no time. and there has been an awesome speed that I am seeing. I opted for 20MBPS plan. trust me, its lightening. movie close to 1gb is downloaded in 5-6mins. thats the speed. I am totally satisfied with the things till now. I have seen a lot of reviews here on the negative side. fortunately/unfortunately I saw them after the payment was made. I have taken a risk to be honest, which is turned to be fruitful till now. I also have spoken to a few people about the connectivity(exisiting customers) post getting the connection. area's like jayanagar, etc where act has been since a few years, yes there is a issue with the speed. but nothing highly disappointing is what they have mentioned.
What I did not like:
Just like any other provider, the departments are not interlinked. customer care doesn't talk to installations once the work order has been provided etc.
a very small concern that I faced in the initial few day: I had specifically instructed almost every person that I spoke to in ACT to have the installation on weekend only. but still people started flowing in leading to disappointment. I had to then call the customer care, to my surprise people had started with the wiring work even before my account was created in their database. so I had to call them back again after 24hrs and then speak to them in terms of specific dates. the wanted to speak to a supervisor because this was getting on my never to certain extent(as usual agent says no supervisor available and will arrange a call back) I did not receive a call back. by then I knew who was the installation in charge in my area and requested him not to trouble me till weekend.
Except for this, I have had no issues till now. Given a chance, I surely would recommend this to every one in my area after looking at performance till about a month's time would have given 5 stars if the installation had gone well right from the start of it.
