Pathetic Customer Service. Review on ACT Broadband

Placed request for a new connection on 25th March and was raised it through mobile app along with the payment. After talking to the customer care team, which was a long wait process, they have confirmed that the connection would take maximum of 7 days considering the lock down situation and I did request for any speedy operation, however they confirmed that I will have to wait 7 days. On 28 th March, have called them again to check any possibilities and the person from ACT confirmed that they will do the installation within 24 hours. Next day on 29th again called to check the status an they have provided area supervisor contact which is switched off even on 30th March. 29th March, have made the second call and the team mentioned that they will divert the call and eventually disconnected and they never returned my call. On the same day 29th March again called to check and they confirmed that the installation would be done within 24 hours. Nothing happened on 30th as well. When called on 30th to check the status, have started hearing a different version stating that the installation would take another one week and my password was not generated yet, which was never informed to me. Not sure who is talking right here. Initially it was one week then it was 24 hours and later 2 weeks. I appreciate the current situation, however the team should be able to convey the right message as we customers are paying the amount upfront and getting to hear different messages. around 3 times the team put me on hold and never came back which was another frustration, Such a bad service who doesn't even value customer time in waiting on-hold. I would say pathetic customer service and am still waiting for a solution.