Mar 23, 2018 12:46 PM
479 Views
Name: Jaisimha S
User Id: 102017396601
Account No: 102017396601
I took up the connection on 06Jan2018 by paying for 1238(Blaze). Later on 05Feb2018 I subscribed for 6month+ 1 month free plan. Hence I should have received bill invoice of'0' until 04Sep2018.
But surprisingly I got an invoice generated for 666.03 with Invoice No.: KA171022424149
Invoice Date: 01/03/2018.
This is completely absurd. Why should I pay when my plan is applicable for 7 months free. The customer care closed the case twice without contacting me or providing me case resolution reason.
The worst part is they added penalty and asked me to pay 766.03.
The interesting part is the local cable operator started cutting ACT cables(which I came to know only when Customer Care said the reason) and the internet connection got disconnected permanently. When I called customer care they are asking me if they can take a request for refunding the amount on prorata basis.
By the way the 7th month free on prorata basis couldnt have been done.
Also to be noted is Internet connection speed was never stable. It was always working intermittently.
KINDLY NEVER SUBSCRIBE FOR ACT!
