Jul 22, 2016 03:12 PM
25748 Views
One annoying fact about ACT Internet broad band service is that we have to pay to get the help done. sometimes it takes 30 to 40 minutes to speak to the customer support executive.
The executives also doesn't have much experience when it comes to dealing with the problems. They will keep the call on hold and may be ask their seniors and communicate to us.
Recently I called the Customer support team and it took my 15 minutes to speak to an executive. remember I am paying for the call. I enquired about the cable required to connect one router to another router. I think it was a very simple query but the executive kept me on hold for few minutes and then said that I need to buy it from outside and the cable name is CAT 5 cable. ACT will not provide extra cables.
Speed is good but the cutomer support team doesn't do their job correctly. I also faced lot of problems when I shifted my connection, I am now thinking of changing the broadband as there are no new offers as well given to me since I have been using this when it was called as BEAM.
Regards,
Abdur Rahman Baig
