Dec 24, 2007 05:52 PM
3284 Views
I have been banking with ABN AMRO since Jul 2003 and ABN has been my salary account.
I got transferred to Hyd last December (Dec 2006) and since then have experienced the worst experience and indifference with ABN.
I have applied for a change of address several times in the past one year with no response. Last year in December one customer service manager called me and in fact assured me of quick response. Nothing has happened.In fact (despite being partially disabled), I visited the bank on 1 Dec 2007 and applied once again for a change of address.
The form was filled by Sheni S Bhat in the presence of her supervisor Fuji Mishra. Fuji in fact assured me of a 7 day TAT. As expected with ABN Hyd, nothing happened
Then on 15th I made a telephonic request for change of address with Simran from the ABN call center team and she gave me a ticket no. of 3689 and assured that things would move in 4 working days. When nothing happened, I called on 22nd and made yet another request for change of address with Mary from call center team. In continuing the tradition of poor customer service by ABN nothing happened and in my poor health I once again made a visit to the Hyd branch on 23rd Dec.
Not only did nothing happen, the customer service agent – Sheni Bhat was very rude and ordered my husband to pick the DD forms as she was pre-occupied. Such customer service is APALLING. She – Sheni also promised to call be before 4pm today – 24 December 2007 with a call back update on status of address change. As expected yet to hear from her.
Then I interacted with Vivek Singh – who took the address change form once again with a commitment of TAT in 7 days.
The only reason I continue with ABN is because I have a loan attached and did not want to default. The bank and its irresponsible and negligent customer service agents like Sheni and Fuji not only are painfully slow but they do it with a scorn face.
