Apr 09, 2009 11:20 AM
2347 Views
Phone Banking: Not listen to customer properly and unable to provide the solution instantly (many cases) except balance in account and transaction happening. Once lodge the complained the minimum revert time is 2 days, whereas customer receive the call in minimum after 7 working days.
ATM Service: Most of the time the ATM are not working. Internet Banking: You have limited access of facilities and revert on internet mail is surprise gift, if you get so.
Customer Service: Stand in queue for long time and ask staff for help then they themselves shows their busy hand rather than providing solution (how innocent they are!). In above services despite of telling them hundred time, they are not improving at all. I thought the RBS will improve the infrastructure and services once it take over the bank. But it seems it become much worse.
I got my first card activation and money withdrawal from my account after 1 month. So you can understand the same.
