May 28, 2012 01:51 PM
1544 Views
I had applied for ABC Broadband connection in February they had promised to have it done within a week, but after following up multiple times, no one was aware of the actual situation, so after 2 weeks I applied for a disconnection. At that time a call came directly from installation department to do it within 24 hours, wonder what prompted them!!
Anyhow I stuck to disconnection, they took the request for disconnection, their response time to handle such request is 45 working days, almost two months in actual. If you ever called in beween they said that the issue is in progress and that I have to wait for 2 months.
After the two months I got to know that the disconnection has following procedures:
Collect the modem from customtakeouter.
Make the customtakeouter id inactive.
Issue cheque.
The executive who closed the ticket had not set my customtakeouter id to inactive, ironchandru021y the first step was not even required in my case, so what was happening for two months!!!
I had to raise another request for diconnection and even after following for a month, the issue was jumping from one deprtment to another in many cases they asked to have the issue reported in another department, just like any goverment office.
When contacting their appelate authority another ticket was created with the standard copy/paste
In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “customtakeouter Grievance Cell at 1-800 209 4276”. This cell is well trained to resolve all issues promptly.
So what's the use of Appelate authority, who creates another docket number just like customtakeouter care sitting behind the phone. Then also it took another month from then to get the refund back, there also they had deducted some amount although no installation was done.
I can very well realise the woes of people who are their customtakeouters.
Even if ABC Broadband has tied up with MouthShut_Official to improving customtakeouter experience, I dont think so many customtakeouters are wrong, they should improve their response times and appelate authority issues should be handled more sternly. When I quoted the ticket created by the Appelate, the executives on the other side said "oh that is an Appelate request do you have the original issue number".
By the time I had got refund there were four seperate tickets created in the four months time span, I wonder why??
(@ABC Broadband: Please dont bother for a corporate response with the user id and stuff I had been calling for four months to the same phone number and email id which prompted me to write this here, another copy paste is not necessary, I have already highlighted that in bold for others to know)
