Commented on own review
Jan 19, 2011 05:28 PM
Thanks for your views. Update on my case is as follows:
After writing on different forums and blogs, a sincere individual put me forth to the PR Agency (Ad factors PR) that handles PR for ICICI Pru Life. This happened on 14th Jan, 2010. But I haven't heard back from them yet. No body even bothere...d to understand my case, maybe beacuse they have had similar cases in excess.....!!!
After numerous calls and escalations, I finally got to know that the reason for withdrawal was due to internal miscommunication. Medical reports uploaded by the hospital had been reviewed and sent to the Underwriting team; which never acknowledged the receipt of documents. And now the POLICY IS WITHDRAWN DUE TO NON RECEIPT OF MEDICAL RECORD AT THE UNDERWRITING DEPARTMENT.
I spoke with the Hospital Administrator responsible for uploading medical reports and got a confirmation that. My reports were uploaded on 11-Dec-10. He also reconfirmed that they never got any follow up request for a reload of documents.
I was told by the ''Escalations manager Ms. Lakshmi that even though its an internal mishandling of records, I'm unable to confirm if the policy will be considered for reissual. Pls provide 48 hours so that I can get back to you''.
I had the call transferred to Mr. Vaadiraj, a Sr, Manager with ICICI pru life, Mumbai. He has requested 1 day to resolve the case and I'm waitng to see if something comes through.
Now this leaves me and thousands of other customers who are waiting for policy issual with a very relevant question:
How On Earth Should We Trust Such An Irresponsible Company To Handle Life Insurance Process for Us?????
My sincere advice to people who have taken this policy is to be prepared for a showdown with the Insurance provider at a point in time (sooner OR later). Pls don't count on ICICI Pru Life to settle your claims should a claim happen.
If you're on a FREE LOOK UP PERIOD, you have a chance to surrender the policy and get the money bacRead More
Reviewed ICICI Prudential Life Insurance
Jan 04, 2011 05:49 PM
10146 Views
Hi,
I was looking for a term plan and decided to go with ICICI Prulife’s iprotect plan since the premium offer was competitive and could be done online. The nightmare started after paid premium on 01-Nov-10.
Messed up process:
The company promises about a doorstep document pickup. I was...Read more
Commented on Souravshah's review
Jan 04, 2011 04:50 PM
(Updated Jan 05, 2011 02:53 PM)
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Commented on Souravshah's review
Jan 04, 2011 04:47 PM
(Updated Jan 05, 2011 02:54 PM)
I Deleted content
