Commented on own review
Apr 02, 2014 09:09 AM
(Updated Apr 02, 2014 10:28 AM)
Just as a note we were with our families and we go for outings once almost every quarter and have never faced this in our entire life and wish we do not. I can suggest two very good hotels with excellent customer service Hotel Blueview where we later shifted which made up for the bad time at palm re...sort and hotel DolphinRead More
Commented on own review
Apr 02, 2014 09:00 AM
(Updated Apr 02, 2014 10:27 AM)
When we booked two rooms, they showed us the photo saying the rooms would be adjacent having same common wall which they later gave at a gap of 5 rooms in between. When protested they gave two adjacent room at a higher cost then budgeted and that too at 3pm after lunch and till then provided one roo...m.
While booking we clarified on drinks to which they said it cannot be had anyplace in the hotel premises except the restaurant. When we actually reached with a bottle of beer we were not allowed claiming it has to be canned not glass. Once again when we protested of not being told so, the booking gentleman straight away denied having said although I told him I have the call recorded. He also used words not expected and seen in smaller hotels leave alone 3 star.
Now what followed was the worst. We had booked for two days and then after all this we wanted to shift to another hotel the second day to which they wanted us to pay for two days. The person who had booked our rooms almost threatened as if we have to pay or else we would not be able to leave the hotel premises. The owner stepped in over the phone and we hoped to have things resolved. But to my worst ever customer service surprise the gentleman started talking at the top of his voice and did not budge from his stand neither he accepted any fault of his staff. If I would say it all starts at the top and this gentleman was showing the way to his staff.
I could never think of going to this place ever in my life. And I hope you and others thinking of this so called star resort have better optionsRead More
Reviewed Palm resort - Digha
Apr 02, 2014 02:17 AM
3829 Views
(Updated Apr 02, 2014 10:20 AM)
Never had the opportunity to face the worst service ever. But then there is always a first time. To think of a so called 3 star resort doing would be a shocker for all as it was for me. To top it all the owner was an arrogant, overconfident, non-cooperative personality. The problem is well from ...Read more
