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You can track your letters but ....

By: namita_sunil | Posted Jan 29, 2012 | General | 256 Views

My bank mentioned that they had couriered the two Demand Drafts that I had ordered online by Courier.

[7 days later]

The courier is yet to arrive after 3 calls to the courier call center with the large number of digits ABW number. The call center response (in Hindi translated to English) It is only four days since your courier has been posted.

The two letters did not have to travel a whole lot of distance; may be 20 kms in Mumbai. It should have taken lesser time for even the slowest half-marathon runner, ughh.

In the name of technology, where we can track our courier, we get to know that we have not received but the actual receiving is pre historic. Why even the Indian Post (which is generally a target of humor) would have delivered the letter sooner!

We build technology (helps you know the status of the courier!) but do not use technology to make sure the courier is delivered. Where are we heading? Technology should better the whole process isn't it?


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