Below is the transcript of my email chain regarding my refund money since 4 months!
Dear Manager1, I didn't receive any reply from you hence called up the customer care again, today. This is hilarious... First thing the customer care executive tells me is that the back-end team tried calling me (on Mar 18th) but my number was not reachable. (The day they tried calling, my number was perfectly reachable!!) Say worst case, the number was not reachable, does it mean try once and then make no effort to call up again? Then he tells me that there was some error in backend processing and hence the delay, "kindly wait for 60 days!" dejavu! :-) I ask myself, Is this some new recession-proof business model for making money?
Regards, Asim
--- On Tue, 3/24/09, Manager1 wrote: From: Manager1 Subject: RE: Tata Broadband = Careless, Reckless & Unprofessional?? To: "'Asim Pereira'" > Cc: Manager2, Manager3 Date: Tuesday, March 24, 2009, 9:23 AM Dear Asim, Iam sorry for the delay. I will revert to you by tomorrow with the exact date & other details. regards, Manager1 From: Asim Pereira [mailto: Cc: Manager2, Manager3 Date: Tuesday, March 24, 2009, 9:23 AM Dear Asim, Iam sorry for the delay. I will revert to you by tomorrow with the exact date & other details. regards, Manager1 From: Asim Pereira [mailto:] Sent: Tuesday, March 24, 2009 11:43 AM To: Manager1 Cc: Manager2; Manager3 Subject: Re: Tata Broadband = Careless, Reckless & Unprofessional?? Hi Manager1, In Oct '08 I placed a request to terminate. Around Jan 9th, 2009 the connection was officially terminated. I was told that within 60 days I will be getting my refund. Called customer care on numerous occassions, but there has been no positive response whatsoever (#9157256) More than the money what bothers me is the complete lack of professionalism and the poor quality of service overall. Just wanted to bring this to your notice and that of the concerned gentlemen. Regards, Asim From: Asim Pereira > To: Manager1 Cc: Manager2; Manager3 Sent: Saturday, January 10, 2009 9:32:46 PM Subject: RE: Tata Broadband = Careless, Reckless & Unprofessional?? Hi Manager1, Thanks for your reply. I finally received the equipment back today (Sat) evening, after 3 long weeks!! Although it was extremely painful, I don't think I will file for any extra compensation. However, It would be nice if you can ensure that my deposit money is refunded without any further delay. It has been close to 4 months since I disconnected. Thanks, Asim Cc: Manager2, Manager3 Date: Tuesday, March 24, 2009, 9:23 AM Dear Asim, Iam sorry for the delay. I will revert to you by tomorrow with the exact date & other details. regards, Manager1 From: Asim Pereira [mailto: Cc: Manager2, Manager3 Date: Tuesday, March 24, 2009, 9:23 AM Dear Asim, Iam sorry for the delay. I will revert to you by tomorrow with the exact date & other details. regards, Manager1 From: Asim Pereira [mailto:] Sent: Tuesday, March 24, 2009 11:43 AM To: Manager1 Cc: Manager2; Manager3 Subject: Re: Tata Broadband = Careless, Reckless & Unprofessional?? Hi Manager1, In Oct '08 I placed a request to terminate. Around Jan 9th, 2009 the connection was officially terminated. I was told that within 60 days I will be getting my refund. Called customer care on numerous occassions, but there has been no positive response whatsoever (#9157256) More than the money what bothers me is the complete lack of professionalism and the poor quality of service overall. Just wanted to bring this to your notice and that of the concerned gentlemen. Regards, Asim From: Asim Pereira > To: Manager1 Cc: Manager2; Manager3 Sent: Saturday, January 10, 2009 9:32:46 PM Subject: RE: Tata Broadband = Careless, Reckless & Unprofessional?? Hi Manager1, Thanks for your reply. I finally received the equipment back today (Sat) evening, after 3 long weeks!! Although it was extremely painful, I don't think I will file for any extra compensation. However, It would be nice if you can ensure that my deposit money is refunded without any further delay. It has been close to 4 months since I disconnected. Thanks, Asim To: Manager1 Cc: Manager2; Manager3 Sent: Saturday, January 10, 2009 9:32:46 PM Subject: RE: Tata Broadband = Careless, Reckless & Unprofessional?? Hi Manager1, Thanks for your reply. I finally received the equipment back today (Sat) evening, after 3 long weeks!! Although it was extremely painful, I don't think I will file for any extra compensation. However, It would be nice if you can ensure that my deposit money is refunded without any further delay. It has been close to 4 months since I disconnected. Thanks, Asim
