In India, customer service was missing in eighties and ninties. However with the new age technology customer got more power in voicing their experience which led many companies to rethink their strategies of cheating customer. Some of them put a customer centric strategy. However even in these times a company like SNAPDEAL.I call it SCAMDEAL.are still living in eighties where in they do not care about customer service. They think that since there are billion people, where is the customer service required. They are still missing that in the new age, how many potential customer they might be loosing by providing bad service.
I will share my experience. here.
I want to share my experience about SNAPDEAL(call it SCAMDEAL) here in this forum.as the worst thing about Snap deal.they delete the post in this page which tells about the reality and their bad service.have some guts and work to improve customer service, rather than delete like a coward. People who are here in this page are the online buyer and should know about SNAPDEAL.Here is what happened.I bought three Dell Vostro 15 3546 from Snapdeal. One of them turned out to be defective with the mouse pad being non-responsive. We logged a complaint with Snapdeal as well as Dell. Both these fraud companies said that once they sell they cannot take it back, they can only repair it. It was strange. They would deliver defective products to consumers & then refuse to replace it! This is a nice way to clear their defective lot(and show that they are giving a good price). It was a huge mistake to go with snapdeal. NEVER EVER GO FOR SNAPDEAL. IT'S A COMPLETE FRAUD COMPANY who would show attractive price & sell defective stuff. Big disappointment. Now I'm planning to take the consumer court route for this as I really feel that these highly funded companies are extremely low on ethics & are taking consumers for granted.
