If I had known Kenstar is the product of Videocon, would have never bought it. Incidence: I purchased Kenstar Air cooler from Pai International (Indiranagar, Bangalore) on 24-Mar-12, Not even two weeks completed, I started getting problems like “Swing” option is not working (cooler gets off when selected). Hence called the helpline and complained it (BAN0604120010) on 06-Apr-2012 around 9.30am. I was promised that within 24 hrs engineer will come to service the same. I received a message too with the engineer details. I waited till saturday noon, when nobody called me. I proactively called the engineer (Gangadhar) asking when he will drop in for the service and he told me that he will come at 6 pm. Again I called at 6.15pm to check if he is coming, but he says that it will take 1.5 hours. I clearly told him that I will not be available in weekdays and requested him to come today itself or on Sunday and he did agree for the same. Now I receive a message that the complaint no is cancelled. I called the helpline again to check why my complaint is cancelled, they said that engineer tried calling me but I did not response (fact: nobody called me). I was calling the engineering proactively to check when he will drop in to service. When I called again said he said he will come on monday and I am still waiting for the service and they keep cancelling my complaint stating they have already serviced the request (4th time). When you say within 24 hours it has to be the same. When you can't give the service, please don't sell the product too. I had the same experience with Videocon (refridgerator) as well. When I saw the booklet details I found they are tied up with Videocon. No wonder the service will remain same.
