HI,
I brought Samsung front load washing machine (model WF8558NMW8/XTL) Dec 18,2011. Within one month the latch of the front door is broken. I raised a complaint on Jan 23, 2012. 3 weeks passed by and problem is not resolved. I need to follow continuously with customer care and service centre representatives to find the status, and response is "sorry sir, we understand your problem and get back to you in 1hour", but none of them calls back. After continuous followup for 2 weeks they are finally saying that door part is not available and will do a replacement with in a week. 1 week has passed by and now samsung is asking for one more week to do the replacement, which I doubt will happen, as for past 3 weeks samsung has been asking for 1 more week to resolve the problem.
Inspite of reading negative reviews about samsung washing machine and customer support on web, I still went ahead and brought samsung washing machine and now i'm repenting for not listening to the peoples advice on the web not to buy samsung machine.
regards
sreenivas
