Here I am once again, continuing the thread of my last diary post.
Categories and Products
I have noticed that some members tend to get confused between the terms product and category and use one for the other. Members write in to me saying that "I have submitted a new category called Nokia N72. When is it going to be posted?" Or "I want to write about Saris. When will you add it as a product?" Now, Nokia N72 is a product and Sari is a category, or rather a sub-category. While a product is usually added within 2-3 working days, a category takes time. At times we do not add a category immediately as the addition of a new category involves deliberation on issues like validity, relevance etc. Once these issues are addressed at the internal level do we take a decision.
Why does MouthPad take time?
Yes, MouthPad does take time, occasionally. You might retort: "Hunh! Occasionally? It's occasionally prompt." Yes, MouthPad usually takes 2-3 days to be processed but at times it does get delayed due to certain reasons.
Am putting down a few here:
Huge queue
A huge queue of MouthPad requests is the main reason for the delay. The content team huffs and puffs its way through a lot of requests. At times, some requests are totally irrelevant, some are in between and require a lot of tweaking - all this while the quantity of the requests is mind-numbing.
Bulk upload and addition of new categories
Every month we add products in bulk (hundreds and thousands of products) in various categories. The addition of the same delays MouthPad because the system used for the addition of "Bulk Products" is the same as used for adding MouthPad requests. Also, new categories and sub-categories also cause delay. However, we are trying to come up with a solution to this problem.
I would encourage you friends to have patience. A lot of members simply post reviews in irrelevant categories. Please wait for at least the regular 2-3 days. And if you have a random thought, do post it as a Diary.
Formatting Issues
I know that most of you format your review with a lot of love and care. However, the current MouthPad feature does not support formatting. Our content team tries its best to format but the way they would format your review would be different from the way you would. The best way to resolve this issue is to get into the edit mode and format your review the way you wish to, once it has been posted.
I close now. Awaiting your reaction.
Regards,
Jasmine Ahuja
Head - Member Support
MouthShut.com
