Of all the things I have learned in my lifetime, the one with the greatest value is that unexpected kindness is the most powerful, least costly and most underrated agent of human change. Competition will improve quality and lower costs. Confidence will enable us to climb a mountain instead of a molehill.
But, kindness that catches us by surprise brings out the best in our natures.
By Bob Kerrey.
Kerrey, a former Democratic Governor of Nebraska from 1983 to 1987. He was U.S. Senator from Nebraska from 1989 to 2001 and unsuccessful Democratic presidential candidate in 1992. (Wikipedia)
