I booked a return ticket to Kochi-Singapore-Kochi on 18 May.TUA5Q1648.
At that I need date changeable ticket, thats why I connected to customer care, from their side I came to know that after making the booing only, they can say the ticket is date changeable or not and that executive informed me, if it is not change changeable we can cancel the ticket within 30 minutes and the 100% amount is refundable.
After making the booking and I contacted the CC again , She told me its not date changeable and 100% cancellation. then I surprised and share the story(previous call to goibibo CC). then after few minutes she told me, we will investigate on this and now RS.2400 is the cancellation fees applies for the booking.I said it is not acceptable.
Just now I contacted CC(Mr. Rahul), still not processed the refund.amountINR 38400.
