Really surprising to have a worst experience from such a reputed company
We have been co-ordinating with the customer service in mumbai(18602661177) to change the filter of our water filter for more than a week . Despite several follow ups the guy visited our house on 10th april`15 with one filter instead of 2 filters.
Today the same guy visited our house with the second filter under assumption that only ladies would be available at home.Luckily I was there at house when the guy came in.
He was in hurry to replace the filter. I found something fishy and I taken the filter which he carried to replace in our machine.Got shocked seeing the condition of the filter. It`s an unsealed, used filter covered with mud and dirt
Attached snap will say it better rather than me explaining it. He admitted that it`s a used pc taken out from some other customer`s place and he brought it here as per his superior`s advice. Then I called that guy and from that conversation it was clear that he is aware of the case. entire conversation is recorded
With my name and no you would be able to get the details of mine
Sujoy Philip
932474XXXX
I was about to take AMC . Now I think I hv to change the product itself
Just want to know whs is ultimately responsible for these type of frauds.it clearly states that it`s not a single case, these type of cases are regularly happening with many of the customers.If only ladies are available at house, normally they won`t peep into kitchen if such repairs are going on.Wish you to investigate all the replacements done by this distributor.
We don`t want any more customers to be victim of such frauds
