To,
Consumer Forum,
Product Name: Bose Soundlink Mini Bluetooth Player.
I ordered Bose Mini Bluetooth Player order No 22922, on Sunday, November 17, 2013 from BOSE website online. I received the delivery in 4 days. Immediately I checked the system and noticed that the auxiliary mode did not work when connected with TV, DVD, as well as with mobile and even the sound quality isn’t as it was expected of a BOSE system when played via blue tooth. Infact the creative speakers which I play with PC sound better.
I immediately sent an email to the company to which I dint receive any revert for two days, finally I sent a complaint through their website in order to Refund the amount.
Today 22/11/2013 I received a call from them stating they don't have a refund policy, so finally I asked them to replace it to which they said that is also not in their policy and asked me to take the product to their service centre. I am aghast to get such a revert from BOSE which is supposed to be the best in Music Systems.
I would like them to collect the piece and refund the full amount(Rs. 16,450.00) as this is absolutely unacceptable.
Regards,
Jeraz Masani
