Better Experience with Speed Post of India Post at Pune
India Post is one of the best example of Indian Management Sensibilities. The department is perhaps the only state run department that runs on the wheels of the honesty. No matter Ashutosh Rana depicted psychotic postman in a movie named Dushman, today I had better experience with Speed Post of India Post. I have sent one speed post document from Bavdhan to Hadapsar. As document was needed to be delivered urgently, the article was booked from Pune Railway Station 24 hours booking counter hoping to ger delivered on Monday 19 October. This counter offers round the clock and round the year service without any holidays.
We have an appointment with embassy tomorrow, have you sent the translated document? If I don’t get the document today, whole purpose will be defeated. See it is not yet delivered. Why didn't you sent it by courier? Till now my response was – Madam I have actually sent it two days back and I did provided docket number. What else I can do?
You know, I don’t trust Post people.
The moment I heard this statement of disbelief I decided to swing into action. And luck was with me that things happened at an electrifying speed. I dialed some number of India Post considering that it was of speed post manager but it reached to accounts department. Yet the person at other end helped me get telephone number of Hadapsar delivery post office without putting me much on hold the way our telephony and banking call centers do. Upon dialing the delivery post office, they took all the details and promised to revert. But I insisted on mobile number of postman and it was quickly shared with me. Serendipity was with me and the postman delivered the article within 30 minutes of gentle reminder bringing smile on face of someone who needed document urgently. Had it been any other business things would have not happened at such an electric speed. Even the world renowned couriers behave in lackadaisical manner and return the articles quoting vague reasons like address not found or incomplete address. Document undelivered by Blue Dart are also delivered by Speed Post.
In my 35 years of association and bonding with India Post I hardly encountered any Dushman or misbehaviour. Errors do happen even in Six sigma atmosphere. This Diwali I have noted that many postmen were working extra hours even on holidays for delivery of Diwali mails. Hats to India Post and it’s postmen for keeping the spirit of Indian management sensibilities and serving the nation.
Regards,
Avinash Murkute | Pune
