Appended below, mail received from Gulf Air in reply to my communication to Gulf Air CEO Mr. Sameer Majali. Though they replied, nothing has changed and they still continue following same. Repeated mails to two different CEO of this airline has same message. What a disaster. They misunderstood Customer Service & Passenger Safety.
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Dear Mr Dev,
We are in receipt of your comments forwarded to our attention by our Cabin Crew department as well as your e-mail addressed to our Chief Executive Officer, Mr Samer Majali.
We were concerned to learn that we have not succeeded in enticing your taste buds onboard our flights to and from the Indian subcontinent. We at Gulf Air endeavour to serve our customers with the best quality of meal onboard. Our menus have been developed following an in depth research on customer food preferences and their feedback, however, not being able to satisfy your palate, has caused us concern. May we assure you, stringent measures are in place and regular catering checks are being conducted by our Quality Assurance team and the Catering Department to ensure our in-flight catering is at par with International standards and company guidelines.
We have taken the liberty of forwarding a copy of your comments to the attention of Mr Omar Mohammed Mattar, Senior Manager of In-flight Catering Services, as such feedback from our customers enables us to identify areas of possible improvement. Indeed your comments may well be instrumental in future changes.
We aim to provide our customers with a high level of service and we thank you for your constructive comments. May we assure you, feedback from our esteemed customers is valued in all areas of our operation as it enables us to identify areas of possible improvement.
As a valued ‘Silver’ member of our loyalty program your custom and continual support towards Gulf Air is greatly appreciated. We look forward to welcoming you onboard again soon. In the meantime, we assure you of our commitment to serve you well.
Sincerely,
Kavita S. Al Jassim
Head of Customer Care & Service Monitoring
Cc: Mr Samer Majali, Chief Executive Officer Cc: Mrs Ruth Birkin, Director, Customer Services
