I was an AIRTEL post paid customer before 2 years back and converted to prepaid with freedom plan (so called per second plain) last 2 years. It's really a good freedom plan for the service provider to earn money by SQUEEZE CUSTOMERS BLOOD. By the way, I checked the deduction for a call made to a land line which was charged me Rs. 0.02 paisa per seconds. Then I send a mail to the customer service and got the following reply from the nodal officer. So, my concern here is that the service provider changes your tariff without your knowledge and imagine the money what they got with this fraud to millions of Indian.Finally you know "they'll never acknowledge their mistake" because it's a source of their revenue.
Following reply is from the Nodal officer.
However, please find the details mentioned below:
Local
Airtel to Airtel 1.3 paise per second.
Airtel to Mobile 1.3 paise per second.
Airtel to Landline 1.5 paise per second.
STD
Airtel to Airtel 1.3 paise per second.
Airtel to Mobile 1.3 paise per second.
Airtel to Landline 1.5 paise per second.
However, as discussed we would request you to recharge with the below mentioned offers to avail the reducted call rate plans:
MRP (Rs) 58
Talktime (Rs) 0
All local Mobile calls 1 Paise /2 Sec
All STD Mobile calls 1 Paise / 2 Sec
Validity 30 days
MRP (Rs) 76
Talktime (Rs) 0
All local Mobile calls 2 Paise / 3 Sec
All local landline calls 1.5 Paise / Sec
All STD Mobile calls 1.2 Paise / Sec
All STD Landline calls 1.5 Paise / Sec
Validity 90 days.
We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.
airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome.
Please do write in for further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at 121@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.kk@in.airtel.com or call at +919972534865 from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.kk@in.airtel.com or call at +919972544865 from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.
Assuring you the best of our services.
Yours Sincerely,
POORNIMA
Nodal office
bharti airtel limited
