Help Center
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Answers
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What is MouthShut.com?
MouthShut.com provides a platform for the average consumer to express and share his feelings
about their favorite and not-so-favorite products, services and institutions around the world, and
primarily in India. In this sense, MouthShut.com serves as the marketplace for consumer ideas
where they rant and rave. It’s an online community where the conversation never stops.
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Who writes the reviews we see on MouthShut.com?
Anyone with access to the Internet, irrespective of their location, can write and post reviews on
MouthShut.com. MouthShut.com is a platform meant for average consumers to express themselves
freely on products and services which they have purchased and availed with their hard-earned
money.
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Does MouthShut.com have a department or panel of experts who write reviews?
No, there is not a single review that has been written at the behest of MouthShut.com. Every
reviewer has chosen to write their review on their own personal initiative.
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What are the requirements for someone to write and post a review on MouthShut.com?
A user must first register on MouthShut.com and thereafter each review must conform to review
guidelines. Broadly speaking, the guidelines require that the review meets minimum size
requirements (number of words), must address issues relevant to the topic under review and be free
of profanity, obscenity, copyright issues etc. We also require that users not “spam” their reviews no
matter how strongly they feel about a company, i.e. post the same review in multiple categories.
Each user may post just one review on any one product in the most appropriate category.
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Who decides what goes into a review?
Everything in a review is solely the input of the review writer.
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There is a review about my company/product/organization – what does that mean?
It means that someone who has decided to express a positive, neutral or negative sentiment about
their experience on the Internet about your company/product/organization and chosen
MouthShut.com as the platform from which to do so.
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A review about my company/product/organization is flattering – what does that mean?
It means someone had a positive experience and you ought to be congratulated. Hopefully, this
review offers you information that you can use to continue to delight other customers/members.
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A review about my company/product/organization is negative – what does that mean?
It means that someone had a negative experience in interacting with your company/product or
organization. In our experience, with rare exceptions, a negative review is an attempt by a
dissatisfied customer/member to get that feeling off their chest. In most instances they will provide
details of what it is that they did not like. The organization in question can use such feedback as a
data point for what its customers/members may be thinking to improve its
products/services/processes. By viewing such feedback in a constructive way, organizations have a
tremendous opportunity to improve their organizations.
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I have a lot of reviews on my company/organization – what does that mean?
It simply means that many of your customers/members are choosing to express their opinions
online. You should look at the average rating assigned to your company/organization. It is natural to
expect some reviews will be negative and others will be positive.
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There is a particularly bad review on my organization – can MouthShut.com remove it?
As a policy, MouthShut.com does not review any reviews as long as they conform to review
guidelines.
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Can MouthShut.com tell me who wrote a certain review?
Each MouthShut.com member chooses to reveal certain information in his/her profile and that is all the information available to you.
If you are a registered Corporate Blog Member on MouthShut.com, you can contact such individual users asking for more information and resolve any issue.
To find out more about Corporate Blogs, email 
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How do I contact at MouthShut.com’s office?
Email is the best way to reach us. Please email all queries, concerns and suggestions to
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