Continued from Previous Diary..........
So having no option to contact the exact designated nodal officer other
than bogus ones and the security guard who has become the nodal officer
for aircel and having been refused to give the details of the Appellate
authority the option to redress issue through Aircel, I made a
complaint to TRAI who is the next authority in this issue through
email.
In the mean time on 02/02/2010 at around 18:00 hrs I received an sms
acknowledgement from Aircel stating as "Dear Aircelite, Kindly allow us
to respond by 04-FEB-10, for your SR no 1-1623826191. It's our pleasure
to serve you".
So on the next day i.e. on 03/02/2010 to know why I havnt received the
sms acknowledgement for other three complaint which was made on the
same day. This time one Ms. Indumathi TL came on line and told that she
will look into the matter and will also arrange for a call back which
didnt happen till evening of the same day.
By this time I was intimated by mr.ramesh that mr. arul murugan of
arumurugan stroes had contacted him and has said that since we have
registered a complaint on aircel executives the number will not be
released and he also had asked him to submit fresh document. But when
mr. ramesh asked him what happened to the documents already submitted
and their whereabout he has refused to give information and reiterated
that since we have made a complaint on their executives he only has the
option of submitting fresh documents which raises the doubt of misusing
documents by Aircel for some mysterious/shadowy purposes
so I again contacted 121 to know the status of the acknowledgements
which I should have received from aircel. One Mr. Ramesh came on line
and since he was unable to answer my queries he asked persmission to
transfer the call to mr sasikumar tl. since I have already registered a
complaint on mr. sasikumar I specifically told him not to transfer the
call to mr. sasikuma. but the same was tranfered to mr. sasikumar who
started an argument with me and when I refused to speak to him because
of my complaint against him and asked him to transfer the call to some
other responsible person or his superior. but he kept insisting me to
reveal the detail of my complaint and when I refused to divulge the
information he abruptly disconnected the line.
So having not resolved my problem I again called 121 and one mr.
Muthamiz came on line and after customary explanations the calls were
transferred to one Mr. Srinivasan, TL who after explaining all the
rules regulation and he agreed to book two more new docket one for not
receiving sms acknowledgements and one on mr. sasikumar who blocked me
from reaching his superior and put me on hold.
Continued...........
