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Reviews on travel websites are themselves, a good source of information, but the reliability depends on how well the reviews are moderated and the reality of user feedback on it. Such reviews should aim at balancing some pros and cons. Websites like MouthShut.com generally encourage all real users to share their experiences there, so it is best to read through multiple reviews to get an objective opinion.
Entirely, travel websites allow cancellations of bookings, but the terms vary depending on the provider involved, be it airlines, hotels, etc., and also dependent on whether the booking made is refundable or not. Refunds oftentimes can take time to process, and in some cases, passengers find they received only a fraction of their original airfare as a refund or as credit to apply to future travel. Always get to know the cancellation policies before making any booking confirmation.
Reputable travel websites are set up with secured gateways through which they accommodate the payments made using their portals, ensuring that the payments are safe and that personal information, as well as financial information, are secure.Ask that you got to know some signs such as, whether the URL begins with 'https,' give it your click and that such websites should make their visiting customers aware of secured entities they work with like Visa, Mastercard, PayPal etc.
Avoid working with passwords or codes for websites that are not the most familiar.
You may find that booking ahead, subscribing to deal alerts, comparing prices on different platforms, and using fare aggregator tools will find you some of the best deals on travel websites. Some other websites have reward programs or offer discounts to frequent users. Depending on your travel time frame and destination, one might have a better chance of scoring discounts if they're flexible.
You can most likely make changes (if you want to) through the online travel websites, but this varies with the policies of individual service providers. For example, modifying flight dates might lead to charges, whereas, it might be more flexible in making a change with hotel booking. The terms of modification are generally quoted on the website or you can contact customer support for help.
You may vet a travel website by checking for customer reviews, secure payment mechanisms, and accreditation by recognized travel associations-for example, IATA for airlines. Don't waste your time on the sites that have received poor commentary; do not visit sites that do not clearly provide unambiguous contact information. Reliable travel websites usually provide clear privacy compliance, refund policies, and customer service.
If something goes wrong with a booking, the Chief Customer Service of the travel site should, in every case, be contacted as soon as possible. This will entail mentioning each and every detail relevant to the booking in one- or two-line terms regarding the glitch. Keep all confirmation emails and tickets pertaining to the booking. If it does get to this point, leave feedback on a third-party platform like Mouthshut.com or escalate to Corporate via their websites.
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