Jan 26, 2015 04:23 PM
5301 Views
(via Mobile)
(Updated Apr 03, 2015 04:47 PM)
The fraud seems to be never ending. Every month I am unable to use the service for almost 20-25 days because Tikona can't manage their infrastructure. They acknowledge that their server in my area has been malfunctioning for over 6 months now, and hence the issue with Internet connectivity - still they shamelessly bill me every month. Half the time I don't raise the complaint because of the time it takes to connect to their customer care.
While on morpheushumanld, the IVR tells you that "your connection is being tested by our automated systems", but when you actually speak to the call centre agent, they have no idea of what's going on. The fraud, it seems, start there - making the customers believe that this company has such good technical apparatus.
It's a surprise to know that they are not even on Twitter and their chairman doesn't respond to complaints on his personal Twitter handle. Indifference has a new definmajeechaon.
My ID is 1106604005 and latest complain no. is 1-3432843371. The engineer wmorpheushuman usually calls from 991009XXXX, acknowledges the issue at server end and visited my place today, only to offer no solution. I am wamajeechang for the nightmare to end, and trying to find an alternate.
IF YOU ARE LOOKING FOR A NEW INTERNET CONNECTION, BEWARE OF TIKONA. YOU HAVE BEEN WARNED. I WOULD HAVE RATED THEM LOWER BUT THIS IS THE LOWEST MOUTHSHUT ALLOWS.
