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Verified Member MouthShut Verified Member
Ahmedabad India
I am worried about my laptop I ordered !
Oct 30, 2013 08:49 PM 1926 Views
(Updated Nov 16, 2013 05:29 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I just checked some reviews out here. My order no is: 3002773943 and after seeing here that indiatimes.com says after 7-10 days that we are out of stock. I already paid full payment for my laptop and I am really worried as its been 2 days now and the order is still in process.


I hope company won't lose my trust by giving me inappropriate response, I raised the support ticket but they didn't even bother to reply.


It's Diwali time and if they tell me after 15 days that we don't have product in stock, the offer in all the other websites will go and they will take a lot of time in refunding the money if they cancel the order.


I am really worried, I saw that company is at least replying in the MouthShut review page and so I can at least expect a reply here.


//EDITED ON 8th november


It's still in out of stock and I applied for refund of 37, 782rs, its very big amount, lets hope atleast they will care for their respect in the e-commerce and send the money back within 7 days as per commitment.


//EDITED on 15th november


They gave me transaction number, lets see if bank recognizes it or not!


//EDITED on 16th november


Atlast got my full money back! I won't blame their refund finance team, they are pretty well and fast in working. I just wish if I had got my product it would be so nice.

Brand Response

Dear Mr. Patel,
At Indiatimes we work very hard to deliver the best products and shopping experience to you and regarding your case we would like to intimate you that dispatching date of your order is 6 Nov 13 so please wait up to that.

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