Mar 10, 2025 12:11 PM
764 Views
I had my Renault Duster vehicle serviced at the Wagholi service center, and while the service quality was satisfactory, I was disappointed with the billing process. The final bill was significantly higher than expected, with unnecessary charges added without clear justification. Specifically, a service that should have cost around ₹7, 000 ended up being billed at ₹15, 000, which is unacceptable. Build quality of Renault vehicle is very good, eninge is good, fuel efficeint but the biggest problem is service cost shoots up due to non monitoring from Renault about why plus plus is charges when it's not required. It's never happens in Suzuki, Hyundai or Tata. Nominal charges will be there. Here no one will monitor anything in Renault. Otherwise Renault would have topped in indian automobile market with best world class technology at affordable price in cars but why not in service? These service centre makes it expensive to own a Renault car. They stretch service charges like a chewing gum. I owned Suzuki, Tata etc cars now Renault, it's like a white elephant when it comes to service and if you give an honest review to improve things it's not acceptable, they will ask to edit it. I don't understand why Renault management doesn't interfere in such cases. Are they not worried about growing in indian market when the products are outstanding in quality and durability?
Concerns:
Unjustified Charges: The service center added charges that were not clearly explained or justified. This lack of transparency in billing is concerning and suggests a need for better oversight. They will make small things buldge like very expensive or there may be some target which needs to be achived in such fake manner.
Non-Adherence to Company Practices: Renault has outlined base prices for each service, but it appears that the Wagholi service center does not adhere to these guidelines. This inconsistency can lead to mistrust among customers.
Need for Monitoring: There is a clear need for someone to monitor and review the bills during the job card evaluation process. This would help ensure that customers are charged fairly and in line with the company's stated practices.
Recommendations:
Transparency in Billing: Renault should ensure that all service centers provide detailed and transparent billing, explaining each charge clearly.
Adherence to Company Standards: Service centers should strictly follow the pricing guidelines set by Renault to maintain consistency and fairness.
Internal Audits: Regular audits should be conducted to monitor billing practices and prevent overcharging.
Overall, while the service quality was good, the billing experience was disappointing. I hope Renault will take these concerns seriously and implement measures to improve transparency and fairness in their billing process. Argument with customer will never improve the effective feedback system. Atleast listen to what the customer is facing.
