This is for the concerned people
OLA cabs concept is clicked but without the improvisation none of the ideas in the market survives.
I can see OLA is failing in many aspects
Example : I was the regular user of OLA cabs but I don’t prefer it during any emergencies or whoever I want to pick up the time.
There was time I had even uninstalled ola app
Same with my colleagues, friends and family.
Literally one out of 3 people stopped using it.
If I want to count now almost 20-30 people stopped using ola
It’s bcz of the obvious reason
>Lack of reliance - every Ola cab driver first ask for the drop location even though in app u have made sure it won’t show up.
>They will waste time and cancel
>They will deny after knowing the drop location and wait for us to cancel by not showing up
>There is no review section for canceled rides so they speak so rudely
>Now a days they are scamming saying u cancel the ride we will pick u up directly and they will ask to pay directly to them
Not just one everyone does this so it’s a loss for OLA
Many are frustrated by this
I suggest being a product manager of other products I strongly feel
Monitoring / recording the call of the customer or Ola driver when the ride is booked will strongly eliminate this and you will also get loyal customers.
If anyone from Ola find this useful or makes sense you can respond here
