Aug 15, 2009 07:41 PM
1939 Views
Took a 512kb prepaid connection from Hathway 3 months back (1500 + tax). It worked for 1 day and it stopped. Multiple calls to the Customer service center finally answered saying "there is a problem in your area and it will take 10 days to rectify it". After 10 days they told me it will take 20 more days.
After a month they said it will still take 15 more days to make my connection online. After one and half month finally the LEDs of my modem started to glow. But the speed was pathetic. I cant even compare it with GPRS connection via my mobile.
I called up the customer care and they said they will extend the vaildity period, just to mail them on the details. I had mailed them 4 mails with no reply. Even my calls were answered saying it will be done, but nothing happend.
Right after the 3 months, from the connection given date, they disconnected my connection. When I called up again, the "LADY" said that she was not responsible for any commitments given and they dont have a process to extend it.
They want me to again pay 1500+tax to extend my connection. (As there is no stupid process).They dont have an answer for the money which is in their pocket, which I was not able to use. But still their "PROCESS" does not say so, they will not do so.
Now the only option I have is to take it to the Court and see if I can get a fair deal. I did not ask for any free offers or charity. All I wanted is a fair deal and dont want my money in the pocket of ISP GUNDAS. This is the same story with my neighbors who had taken the same connection. This is worse than Robbery or blackmailing.
