Jul 23, 2017 10:25 PM
2640 Views
(Updated Dec 02, 2017 06:46 PM)
Went to this shop for getting prescription glasses made. They claimed to be running an offer where upon purchase of any glasses, we get 50% off on any branded sunglasses. We picked up a "PRADA" sunglasses as part of the offer. To our dismay when we opened the pack later, we noticed - 1. There was no authenticity card along with the glasses 2. The bill did not specify the products purchased - frame, lenses and the sunglasses. There was a blanket bill for the entire amount. 3 - the serial number on the sunglasses did not throw a result online. We went back to the store to ask for the authenticity certificate and we were told they did not have one and they would have to place a request with'PRADA' and it would take time. We decided to return the sunglasses and go ahead with only the pair prescription glasses, for which we were told that would not be possible. So we asked to refund the entire amount for which we were asked to write an email and they will "look into it". We are still awaiting resolution and are left with a bitter taste in our mouth by the entire experience.
Would NOT RECOMMEND this shop for anyone for any kind of purchase
Update* post writing this comment EyeSense contacted me and offered a complete refund.
