May 13, 2021 03:38 PM
3729 Views
My account was opened as digital account with zero balance zero charge account in Sept 2016. Then in sept 2020 they suddenly charged my account with debit card charge for which I was not informed in advance. and now in may 2021 they started sending message to keep minimum average balance of Rs.5000 failing which I will be charged 20% for shortfall in balance. This is policy change again which was not informed. I withdrew my entire balance and asked them to close my account. but bank is not closing it. I dont understand what the problem is? I am not interested in adding any money as they are bound to cut huge amount stating that minimum average balance was not maintained. Bank provides no physical service nor it has Atm, s. Yet they have started charging without informing customer and without taking consent of customer. Also their is no feature in account on how to confirm actual minimum balance is?
