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Virgin Atlantic Reviews

Bunch of cheaters....worst customer care ever..!!
Aug 19, 2016 11:44 AM Read
Had made excess payment to them for tickets on 2 July.India customer care is still not refunded my amount.they keep saying tomorrow from past~50 days! There is escalation matrix available.even if you write to customer relation(global mail id).they take 14 days to revert.imagine.let alone solv...Read More

Pathetic Customer Service
Jun 27, 2013 06:20 AM Read
This was my first time taking Virgin Atlantic from Mumbai to Chicago. The flight was Ok but the entertainment system was quite outdated offering limited number of shows and movies. Also, their  customer service standards are pretty low, lot of misinformation and miscommunication from their end a...Read More

Sarcastic manager in Boston, otherwise great!
Dec 12, 2007 08:39 AM Read
I recently flew on Virgin Atlantic flight 12 from Boston to London. The lines in Boston were quite short and the employee that was checking me in seemed nice. I had a comfortable experience onboard, but my overall experience was spoiled by a very strange manager at the check-in desks. However...Read More


Virgin Atlantic
Standard one.
Feb 09, 2017 09:05 PM Read (via Android App)
Last year I happenedto travel through virgin atlantic from delhi to london. Boarding service is good but the aircraft was really too good with world class interiors and with comfortable and spacious seats with good n humble cabin n crew members. What all we can ask for, on time very comfortable ...Read More

Virgin top class flight
Sep 28, 2016 10:00 AM Read (via Android App)
Virgin atlantic flight is too good and service is also a good last year I arrived to united kingdom in virgin airline.In flights seat are very relaxing to other flights. Veg and non veg meals are fresh to eat in flight. Our staff is good in minutes serving which you want to eat. Our planes are t...Read More

Good service on London-Mumbai trip
Dec 21, 2007 11:41 PM Read
I flew with Virgin to mumbai after changing my mind to fly with Air-India(thanks to all the reviews). I found their service quite good and the flight attendents professional as well. The flight was punctual from London. On the way back we were delayed by an hour. But, the attendents kept us i...Read More

Keep Discovering - Until You Find The Best
Aug 18, 2007 10:05 PM Read
Virgin Atlantic Is a UK based airline, most of us are familiar with Sir Richard Branson( knighthood was bestowed upon him) who runs the airline, not many of us are aware that 49% of Virgin Atlantic is owned by Singapore Airlines. It operates long-haul routes between the United Kingdom, North ...Read More

Good way to travel
Jul 13, 2007 08:28 AM Read
I am really happy that I travelled by Virgin Atlantic this time. I came from Bombay via London to New York and everything was perfect. The flight took off right on time from Bombay and the stopover at London was good. Though I would have preferred more time for shopping, the check in and the sec...Read More

Avoid Mumbai London sector on this airline
Jun 13, 2007 09:22 PM Read
Flew Virgin Atlantic lots of times on the Mumbai London and London Nigeria sectors. The ground staff are very efficient, polite though I think that they are just a wee bit too nosey about the nature of journey and stuff like that. No one at immigration asks as many questions or requires you to p...Read More

It was ok..
May 24, 2007 11:50 AM Read
We flew Virgin from Delhi to London in April-May 07, and our first reactions was that it was ok. Maybe we need to fly more to judge better.The check-in was smooth - we had no problems with the luggage weight.The queue at the boarding gate was a chaos - but I guess it happens with every airline.T...Read More

Avoid at all costs
Dec 29, 2006 05:29 AM Read
Flying back to London Heathrow from San Francisco with Virgin Atlantic, my wife and I packed our house and car keys into our checked luggage, given the heightened security situation at the time. Whilst in Virgin's charge, my bag was opened and our keys were removed. Virgin's ground staff refused...Read More

Good not great
Jun 26, 2006 07:29 AM Read
I had heard so much about Virgin Airlines that I suppose I expected too much. I flew economy - and felt it. The airline was very clear that upper class passengers are given preference - even the luggage tags I was given said "economy" in big letters (lest heaven forbid they accidently take bette...Read More

Yup a very good flight indeed
Nov 17, 2005 03:55 AM Read
I like virgin atlantic more for richard branson than the flight!! he is a wonderful optimistic guy, who survived the brunt of british airways and the british government's policy to keep it their monopoly, he defied all the odds, at a time when the aeroplane industry was reeling downhill, a...Read More

Kid Friendly
Nov 17, 2005 02:18 AM Read
I flew Virgin Atlantic only once - and then only from Boston to London and back. So this review is based on just the one time experience. The going to London part was smooth enough - the flight attendants friendly, the food passable. They brought out a little seat for my daughter as soon as p...Read More

Lousiest airline on India/UK and beyond route
Sep 21, 2005 01:40 AM Read
Virgin Atlantic has a penchant for flashy ad campaigns and gimmicks, with not much substance behind it. Having used them for three trips to the US in the last few months solely because they have a convenient mid-day departure from Delhi, I swear that I shall not use them again unless there is so...Read More

Never again!
May 20, 2005 10:57 AM Read
Flew from MUM to LHR and back in it's inaugural week of service, I actually was in the third flight ever from Mumbai. I had great expectations of this airline, I read such rave reviews all over the internet, I saw the adevertisements in the papers promising a comfortable, classy journey etc. etc...Read More

Great difference in outbound and inbound services
Apr 15, 2005 07:28 PM Read
Just recently I visited Delhi and took Virgin flight from London Heathrow. Found a great difference in the inflight service and other facitlies bewteen London to Delhi and return flight. I was satisfied with the services which I got from London to Delhi, good food, good time (at night), nice ...Read More

Losing my Virginity...
Apr 13, 2004 10:49 PM Read
Well I am no longer a virgin flyer with Virgin Atlantic. But innuendos apart, I was quite impressed by Virgin Atlantic. Frankly prior to boarding, I was dreading flying Virgin Atlantic having heard all the negative comments about it and how BA offered a far more superior economy class product. ...Read More

No longer a Virgin with Virgin
Jan 03, 2003 10:02 PM Read
Have just had my first flight in Virgin Atlantic. Have been wanting to try the airline for a while but had not had used them before as had always managed to get better deals on other airlines. This xmas however a last minute trip to the states came up and since it was such short notice there was...Read More

The best flight I ever had
Sep 03, 2002 10:23 AM Read
My partner and I had a wedding to attend in San Francisco, so I scoured the internet for flights from London to SFO and came across these incredibly cheap (compared to full £5000+ fare) business class flights on Continental. Although at £1,800 each against about £400 economy, they...Read More


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