Mar 12, 2019 12:54 PM
12566 Views
Today 12th March 2019. We bought this refrigerator in Feb 2014 from Radhika Sales Pune assuming we will get the Japanese quality paid almost 42000+ however we experience a poor & pathetic performance I really unsatisfied with the quality and service of the Product, from first year and NO hope of any improvement but to scrap the product in near future. Specifically in Summer almost last 4 years every year in March / Apr / May we face this issue of complete breakdown of refrigerator with no cooling. They have changed parts worth Rs. 10000+ but no improvement problem repeats and we have been spending lot of time and money on it every year and buying frustrations. this Product is not meant for Indian weathers at all. The product is complete failure and on top of it poor service they do not attend you for days after complain and create some excuses. The service app is so pathetic you can try looking at it, they allow you only 50 characters to write comment. completely insensitive to customers pain. I recommend all the new consumers to stay away from Hitachi as brand. They have really spoiled the good image of Japanese Quality which Japan is known for.
Girish Shanbhag
email - girishshanbhag@gmail.com
